Stack And Bonner

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Privacy Policy

Stack and Bonner (“We”, “Us”, “Our”) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Stack and Bonner.

1. Information We Collect From You

We will collect and process the following data about you:

  • Information you give us: This is information about you that you give us by filling in forms on our website, registering for property alerts, booking valuations, submitting property or service reviews, or corresponding with us by phone, email, or otherwise. This includes your name, address, email address, phone number, financial information, property details, and any review ratings, titles, comments, or feedback content you provide.
  • Information we collect about you: With regard to each of your visits to our site, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, and information about your visit.
  • Information we receive from other sources: We may work with third parties (including, for example, credit reference agencies, property portals, and anti-money laundering verification providers) and may receive information about you from them.

2. Cookies

Our website does not use advertising, marketing, or deep-tracking cookies. We may, however, use strictly necessary session cookies or technical identifiers that are essential for the basic operation, security, and functionality of our website platform (such as maintaining your connection as you navigate pages). Because these cookies are essential for the site to function, they do not require prior consent under UK regulations. If we introduce non-essential cookies in the future, we will update this policy.

3. Lawful Basis and Uses Made of the Information

We process your personal data under the following lawful bases: performance of a contract, compliance with a legal obligation (such as Anti-Money Laundering regulations), and our legitimate business interests (including displaying user reviews and managing client feedback to maintain service quality).

We may use information held about you in the following ways:

  • To fulfil our contractual obligations: To carry out our obligations arising from any contracts entered into between you and us (e.g., estate agency agreements, terms of business, or tenancy arrangements) and to provide you with the properties, valuations, and services you request.
  • To publish reviews and feedback: To display your submitted customer reviews, ratings, and feedback on our website or marketing platforms to showcase client experiences and improve our services based on our legitimate interests.
  • To meet legal requirements: To verify your identity for Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance.
  • To manage our business operations: To administer our site, conduct internal operations (troubleshooting, data analysis, testing, research), and ensure content is presented effectively.
  • To provide customer communication: To notify you about changes to our services or properties matching your criteria, or to follow up regarding your review or feedback.
  • Marketing: To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about.

4. Disclosure of Your Information

We may share your personal information with:

  • Any member of our group, which means our subsidiaries and ultimate holding company.
  • Selected third parties, including:
    • Prospective buyers or sellers of property in chains related to your transaction.
    • Solicitors, conveyancers, and surveyors involved in property transactions.
    • Inventory clerks, maintenance contractors, and tenancy deposit schemes (where relevant for lettings).
    • Credit reference agencies and anti-money laundering compliance partners.
    • Website hosting, platform maintenance, and review management software providers utilised to publish and manage user testimonials.
  • Legal & Corporate Disclosures: If we sell or buy any business or assets, or if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of Stack and Bonner, our customers, or others.

5. Where We Store Your Personal Data

The data that we collect from you is primarily stored within the United Kingdom (UK) and the European Economic Area (EEA). If we are required to transfer data outside of the UK/EEA, we will ensure that safeguards are in place to protect your data to UK GDPR standards.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, any transmission is at your own risk.

6. Your Rights

Under UK data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal information or published reviews in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal data.
  • Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you.

You can exercise any of these rights by contacting us using the “Contact Us” page. You also have the absolute right to opt out of marketing at any time by clicking “unsubscribe” on any marketing email.

7. Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page.

8. Contacting Us and Complaints

Questions, comments, and requests regarding this privacy policy should be submitted the contact form on the “Contact Us” page.

If you have a concern about our use of your data, you have the right to raise a concern at any time with the UK regulator, the Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk/
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline: 0303 123 1113

9. Other

We use Cloudflare Turnstile (‘Turnstile’) on our website to protect our online forms against automated spam bots and malicious abuse. Turnstile is supplied by Cloudflare, Inc. To determine whether an interaction on our forms is performed by a human or a bot, Turnstile collects certain client-side signals (such as IP address, TLS fingerprint, and browser headers). By using our forms, you acknowledge and agree that this data collection and processing is governed by Cloudflare’s privacy policies and their Turnstile Privacy Addendum.